Social CRM: The New Rules of Relationship Management
View more documents from Jeremiah Owyang.
I stumbled upon this presentation by Jeremiah Owyang while looking for the best tool to use for CRM ( Customer Relationship Management) . The more I look, the more tools I see that are available. Jeremiahs presentation and post about Use Cases of CRM is a great article for the big picture, the macro. There are many services that provide the tools like Basecamp, Highrise and others that are mentioned in this article of the 10 Best CRM Tools.
The tools are the micro to get the big picture in tangible form so you can accomplish your goals. Both of these articles have helped me to set up a plan for better project management.